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Privacy Policy

Last updated: 03rd February 2026

Overview

This Privacy Policy (“Policy”) explains how Paytently PI Limited (“Paytently”, “we”, or “us”) collects, uses, discloses, and otherwise processes personal information when you:

  • access or use our website https://www.paytently.com/   (“Website”)
  • use our products or services;
  • contact us in relation to our products or services.

Paytently is committed to respecting and protecting your privacy. We understand the importance of handling personal information responsibly and transparently, particularly in the context of providing digital services you trust.

To provide our services, we sometimes need to collect information about you. If you do not agree with the terms of this Policy, you should not use our services.

Whenever you provide us with personal information, we process that information in line with applicable laws governing the privacy and protection of personal data (together, “data protection laws”).

1. Who We Are

Paytently is a technology company that provides payment processing solutions and related services. Our technology helps businesses handle electronic transactions securely and improve customer experience.

2. Information We Collect

2.1. In order to provide our services and respond to your enquiries, we need certain information about you. We may collect this information directly from you when you use any of our services, visit our Website, complete forms, provide information for anti-money laundering checks, or contact us to request customer support or make an enquiry. We may also obtain this information via vetted third parties or publicly available sources for the purposes of complying with legal obligations, such as anti-money laundering laws, and for performing our contractual obligations.

2.1.1. For the purposes mentioned in our Policy, we collect the following categories of information about you:

  • Personal Identification Information

This may include your full name, date and place of birth, ID or other document’s number, nationality, photographs, company, job title, and other information that you provide us.

  • Financial Information

This may include bank data (such as bank or payment account information), card information, transaction data (transaction ID, amount, currency, payee, and other transaction-related details), information on bank or another account provider, source of funds, services or goods purchased, and other data that can be provided to us by you or payment account provider.

  • Contact Details

This may include address, telephone number, email address, and other information that you provide us.

  • Usage Information

This may include information about how you use our Website and services.

  • Marketing and Communications Information

This may include contact details, your preferences for receiving marketing communications from us and other third parties, records of communications you have had with us, and how you prefer to be contacted.

  • Information About Your Relationship With Us

This may include information about your previous purchases of our products and services, your billing information, participation in events hosted by Paytently, and feedback you have given us.

2.1.2. If you are an employee, officer, representative, contractor, sub-contractor or adviser of a supplier of goods or services to Paytently, we may collect your full name, role or position, address, and contact details, such as email address and phone number.

2.2. We may collect information about you automatically whenever you interact with our services or Website (e.g. through the use of cookies). Such information may include browser type and version, type of computer and technical data about means of connection, such as device identifiers, IP address, location, date and time of connection and other similar information.

2.2.1. Cookies and Similar Technologies

We may use "cookies" and other tracking technologies, such as online fingerprinting, to support the operation of the Website. Cookies are small files placed on your device by your web browser. They help the Website remember your preferences, support basic functionality, and gather information about how the site is used. Online fingerprinting refers to techniques that collect certain technical details about your device or browser. This information can help the Website recognise your settings and support its proper operation.

You can configure your browser to refuse cookies or to alert you when cookies are being set. If you do this, some parts of the Website may not work as intended.

Learn more about how we may use cookies in our Cookie Policy.

2.2.2. Social Sharing Features

Our Website may display social media features, including Facebook and LinkedIn buttons. You are the only person who decides if you would like to press this button and share your personal data with the respective social media operators. When you use these features, they may collect information about the page you are visiting and may place cookies or use similar technologies to operate correctly. Any interaction with third-party features are governed by the privacy policy of the providers that offer them. We encourage you to review those policies before sharing data with such third parties.

3. How We Use Personal Information

3.1. At Paytently, we collect and use your personal information in ways that are consistent with the original purposes for which it was collected. We process such information securely and in compliance with data protection laws.

Specifically, we may use your data for the following purposes:

  • Payment Processing: to initiate, facilitate and manage payments made through our services, including payment transactions, refunds, and chargebacks.
  • Fraud Prevention and Security: to detect, prevent, and mitigate fraud, unauthorized transactions, and security breaches.
  • Customer Support: to assist with inquiries, troubleshoot issues, and provide services support.
  • Service Access and Relationship Management: to provide and manage access to our services, and where applicable, to manage our relationship with you, including onboarding, communications related to our services, and general administration.
  • Compliance with Legal Obligations: to comply with regulatory requirements, including Know Your Customer (KYC) procedures, anti-money laundering (AML) checks, and reporting obligations.
  • Service Communications: to send you service-related notices, updates, confirmations, and other non-marketing communications.
  • Marketing Communications: to send you promotional materials, newsletters, and other marketing content, based on your opt-in preferences.
  • Event Registration and Attendance: to manage your participation in company events, webinars, or industry-related activities.
  • Information Inquiries: to respond to information inquiries and provide information about our payment solutions.
  • Service Operation and Development: to operate and maintain our services, analyse how they are used, and develop updates or improvements.
  • Legal and Claims Management: to establish, exercise, or defend legal claims, and to handle complaints or disputes.

3.2. If we wish to use your personal information for a new purpose not covered by this Policy, we will provide you with a new notice explaining this new use prior to commencing theprocessing and setting out the relevant purposes and processing conditions. Where necessary, we will seek your prior consent to the new processing.

3.3. Automated decision-making and profiling

We do not rely on decisions based solely on automated processing of your personal data, including profiling. Any decisions related to the delivery of our services and data processing are made by authorized personnel.

4. Legal Bases for Processing Personal Data

We process personal information only where we have a valid legal basis to do so under applicable data protection laws. Depending on the circumstances, our processing may be based on one or more of the following legal grounds:

  • where processing is necessary to enter or perform a contract with you in connection with our services;
  • where processing is required to comply with our legal obligations relating to the provision of payment or connected services, accounting, record-keeping, and the prevention of fraud, money laundering, and other criminal activity;
  • where processing is necessary for our legitimate business interests; this may include: (a) preventing fraud, money laundering, and unauthorised use of our services; (b) operating, maintaining, and improving our services and systems; (c) ensuring network and information security; (d) managing our business operations, including administration, analytics, and service development;
  • where we rely on your explicit consent.

5. Marketing Communications

If you believe the communications you received from us are of a marketing nature, you have the right to unsubscribe at any time. To do this, either use the unsubscribe link provided within the original email or, alternatively, send an email to dpo@paytently.com.

Please note that opting out of marketing communications will not affect our ability to send you service-related communications, such as messages necessary to provide our services or comply with legal obligations.

6. Retention of Personal Information

6.1. We retain personal information only for as long as necessary to achieve the purposes we collected it for and to meet our business and legal purposes. This may include obligations related to audits, accounting, and reporting. Certain categories of information must be retained for minimum periods under payment services regulations (e.g. identity verification records and transaction data must be stored to comply with AML, counter-terrorist financing (CTF), and related regulatory obligations).

6.2. The criteria we use to determine retention periods include:

  • the type of personal information and the purpose for which it was collected;
  • whether we are subject to a legal or regulatory obligation to keep the information;
  • relevant statutory limitation periods within which legal claims may be brought; and
  • whether the information remains necessary for the provision of products and services or the management of an ongoing relationship with you.

6.3. A periodic review will be carried out to ensure all information held remains relevant.

6.4. In some cases, we may anonymise personal information so that it can no longer be associated with you. Where information has been anonymised, it may be retained and used for lawful purposes without restriction.

7. Who We Share Personal Information With

We may share your personal information with trusted third parties where this is necessary for the purposes described in this Policy and in compliance with applicable laws. Personal information may be shared with the following recipients:

  • payment service providers and financial institutions: banks, card networks, payment processors, and other financial institutions involved in the processing, authorisation, and settlement of transactions;
  • identity verification and fraud prevention providers: third parties assisting us with identity verification, sanctions screening, fraud detection, and compliance checks, including KYC and AML service providers and, where relevant, credit reference agencies;
  • technology and infrastructure providers: providers of IT, cloud hosting, security, data storage, communications, and related technical services that support the operation of our systems, products and services;
  • professional advisers: legal, accounting, audit, and other professional advisers who provide services to us and are subject to professional duties of confidentiality;
  • affiliates and group entities: companies within our corporate group, where sharing is required for internal administration, compliance, or the provision of shared services;
  • business partners and service providers: third parties that support specific aspects of our services, such as analytics, customer communications, or marketing activities, where permitted by law and subject to any required consent;
  • regulatory and public authorities: supervisory authorities, financial intelligence units, tax authorities, courts, or law enforcement bodies, where disclosure is required or permitted by applicable law, including for AML, CTF, or similar regulatory purposes.

8. Security of Personal Information

8.1. We apply appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed to ensure the confidentiality, integrity, and availability of the personal information we process and reflect current technological standards and industry practices.

8.2. When determining appropriate safeguards, we take into account the nature of the personal information, the purposes of processing, and the associated risks. Access to personal information is restricted to authorised personnel and third parties who require such access for legitimate business or legal purposes. All personnel, contractors, and service providers who process personal information on our behalf are subject to confidentiality and data protection obligations.

8.3. Information provided to us is stored using secure systems and, where applicable, is protected through industry-standard encryption technologies. While we take reasonable steps to protect personal data within our control, no method of transmission or storage is entirely secure.

If you become aware of, or suspect, any loss, misuse, or unauthorised access to your personal data, or any actual or suspected unauthorised use of your relationship with us, please contact us without delay at dpo@paytently.com.

9. Cross-Border Data Transfers

9.1. Your personal information may be transferred to, and processed in, countries outside the country in which you are located. Where we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect it in accordance with applicable data protection laws. Depending on the circumstances, these safeguards may include:

  • transfers to countries that the European Commission has recognised as providing an adequate level of protection for personal data;
  • use of standard contractual clauses or equivalent safeguards; or
  • reliance on other lawful transfer mechanisms, where appropriate.

9.2. Further details about the safeguards applied to international transfers, including copies where relevant, may be obtained by contacting us using the contact details set out in this Policy.

10. Your Rights

Under data protection laws, you have a number of rights in relation to your personal information. In relation to certain rights, we may ask you for information to confirm your identity.

  • Access: you have the right to obtain confirmation as to whether we process personal information about you and, if so, to request a copy of the personal information we hold.
  • Rectification: you have the right to request correction of any inaccurate or incomplete personal information.
  • Erasure: you may request the deletion of personal information in certain circumstances (e.g. where the data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent).
  • Restriction: you have the right to request that we restrict the processing of your personal information in specific situations, such as where you contest the accuracy of the data or object to its processing.
  • Objection: you have the right to object to the processing of your personal information where it is based on our legitimate interests. You also have an unconditional right to object at any time to the processing of your personal information for direct marketing purposes.
  • Portability: You have the right to receive personal information you have provided to us in a structured, commonly used, and machine-readable format, and to request that such information be transmitted to another controller, where technically feasible.
  • Withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of your rights, please contact us using the details provided in this Policy.

You also have the right to lodge a complaint with a competent supervisory authority.

Complaints relating to the processing activities of our business customers (from whom you purchased goods or services) should be addressed in accordance with the procedures described in their respective privacy policies.

11. Changes to This Policy

This Policy may be updated from time to time, so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If material changes are made to our Policy, such as affecting how we would like to use your personal information, we will provide a more prominent notice (including email notification of the changes to the notice).

12. Contact Us

If you have any questions, comments, or requests regarding personal information or content of this Policy, please contact us at dpo@paytently.com.