Privacy Policy

Last updated: 23 September 2024

Introduction and General Terms

Paytently is committed to protecting your personal information when you are using our services. This Privacy Notice relates to our use of your personal information when we contact you or you make contact with us in relation to one of our products or services.

In order to provide you with the full range of services, we sometimes need to collect information about you. This Privacy Notice explains the following:

  • What information we may collect about you;
  • How we will use information we collect about you;
  • When we may use your details to contact you;
  • Whether we will disclose your details to anyone else.

We are committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information. These laws are referred to collectively in this Privacy Notice as “data protection laws”.

1. Who We Are

Paytently is a technology business and payment gateway. We provide the latest payments, fraud detection, and system optimization technology to help global private and public sector markets increase revenue and improve customer experience. When we refer to ‘’we,’’ ‘’our,’’ or “Paytently,” we are referring to Paytently, our primary entity.

2. Information We Collect

In order to provide you with services and communications suited to your needs, we require information about you. Typically, we collect this information directly from you as you use, request information, or enquire about our services. We may also obtain this information via vetted Third Party Suppliers and publicly available sources.

For the purposes mentioned in our Privacy Notice(s), we collect the following categories of information about you:

  • Your Basic Identification and Contact Details

This may include your name, company, address, telephone number, email address, and other information that you provide us.

  • Information About Your Relationship With Us

This may include information about your previous purchases of our products and services, your billing information, participation in events hosted by Paytently, and feedback you have given us.

3. How We Use Your Personal Information

At Paytently, we collect and use your personal information in ways that are consistent with the original purposes for which it was collected. As a Payment Gateway Provider, we ensure that your data is processed securely and in compliance with applicable Legal and Regulatory Standards. Specifically, we may use your data for the following purposes:

  • Payment Processing: To facilitate and manage payments, including transactions made through our platform, refunds, and chargebacks.
  • Fraud Prevention and Security: To detect, prevent, and mitigate fraud, unauthorized transactions, and security breaches.
  • Customer Support: To assist with inquiries, troubleshoot issues, and provide product support.
  • Account and Portal Registration: To enable the registration, access, and management of your account on our customer portal.
  • Compliance with Legal Obligations: To comply with regulatory requirements, including Know Your Customer (KYC) procedures, anti-money laundering (AML) checks, and reporting obligations.
  • Marketing Subscriptions: To send you promotional materials, newsletters, and other marketing content, based on your opt-in preferences.
  • Event Registration and Attendance: To manage your participation in company events, webinars, or industry-related activities.
  • Third-Party Data Sharing: To share data with third-party service providers who assist with payment processing, fraud detection, and other services essential to our operations.
  • Product and Service Purchases: To manage and fulfill your purchases of our products and services.
  • Sales Inquiries: To respond to sales inquiries and provide information about our payment solutions.

We ensure that any additional use of your information will align with these purposes, or we will seek your explicit consent where necessary. Security of your personal and payment information is of utmost importance to us, and we maintain appropriate technical and organizational measures to protect it.

4. Legal Bases for Processing Personal Data

We will only collect and use your personal information in accordance with data protection legislation. Our legal basis for processing your personal information is as follows:

  • Consent
  • Legitimate Interests

5. Marketing Communications

If you believe the communications you received from us are of a marketing nature, you have the right to unsubscribe at any time. To do this, either use the unsubscribe link provided within the original email or, alternatively, send an email to compliance@paytently.com.

Please note this will not affect our ability to communicate with you in support of a service or product.

6. Retention of Personal Data

We will hold your personal information on our systems for as long as is necessary to maintain our relationship. Unless you choose to withdraw your personal details before this time, your personal data will be held in accordance with Group policy. A periodic review will be carried out to ensure all information held remains relevant.

7. Information Sharing

We will keep your information within Paytently and will only share it outside the Group where you have requested it or given your consent. We may share your information across our affiliated commercial subsidiaries, where this is necessary to provide you with a service you have requested. Where we use third-party suppliers, we will only share your information with them in compliance with data protection laws. You have the right to object to this processing, as outlined below.

8. Cross-Border Data Transfers

We may transfer personal information to countries outside of the European Economic Area (“EEA”), which may not have the same data protection laws as those of the UK. Where we transfer personal information to countries outside of the EEA, we will take appropriate steps to ensure the personal information is afforded the same level of protection as described in our Privacy Notice(s). We rely on adequacy decisions or any adequate data transfer mechanisms adopted by the European Commission or a supervisory authority for transfers outside of the EEA.

9. Your Rights Under Data Protection Laws

Under data protection laws, you have a number of rights in relation to your personal information. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request. This section explains what they are and how you can use them if you wish.

  • Accessing Your Personal Information
  • Correcting and Updating Your Personal Information
  • Erasing or Restricting the Processing of Your Personal Information

10. Right to Lodge a Complaint

You have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta if you are concerned about the way we have processed your personal information.

11. Further Use of Personal Data

If we wish to use your personal data for a new purpose not covered by our Privacy Notice(s), we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where necessary, we will seek your prior consent to the new processing.

12. Changes to This Privacy Notice

This Privacy Notice may be updated from time to time, so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If material changes are made to our Privacy Notice(s), such as affecting how we would like to use your personal information, we will provide a more prominent notice (including email notification of the changes to the notice).

13. Contacting Us

If you have any questions or comments regarding the content of this Privacy Notice, please contact us at compliance@paytently.com